Golden Designs Return Policy

Golden Designs saunas are shipped by freight under the manufacturer's own return rules. The terms on this page apply to every Golden Designs sauna purchased from Finest Saunas and take priority over our general Return and Refund Policy wherever the two differ. Anything not covered here follows the general policy.

Cancelling an Order

• You may cancel a Golden Designs order free of charge within 24 hours of placing it.
• Cancellations made after 24 hours are handled as returns and are subject to the restocking and handling fee below.

Return Window

Return requests must be started within 30 days of the delivery date. The sauna must be unused, uninstalled and packed in its original packaging.

Return Authorization Required

Contact us for a Return Authorization (RA) number before shipping anything back. Shipments that arrive without an RA number will be refused, and any costs that result, including return freight and storage, are the customer's responsibility.

Restocking and Handling Fee

A fee of 20% of the purchase price applies to each Golden Designs sauna that is returned or cancelled after the 24-hour window. This fee does not apply to items that arrive damaged or defective.

Shipping Costs and Risk

• For change-of-mind returns and late cancellations, the customer pays the original outbound shipping and the return shipping.
• The customer is also responsible for any storage, redelivery or rerouting charges, and for loss or damage that happens while the item is in transit back to the warehouse, so we recommend insuring the return shipment.

Inspection and Refunds

Returned saunas are inspected when they reach the warehouse. If the item is damaged, incomplete or not returned according to this policy, the refund may be reduced or withheld. Approved refunds are issued to your original payment method within 5 business days after the item arrives and passes inspection. Any balance still owed on a returned or cancelled order will be cancelled.

Damaged or Defective Deliveries

Inspect your delivery before signing. If a Golden Designs sauna arrives damaged or has a defect, note the damage on the delivery receipt, take photos and contact us within 48 hours. Damaged or defective items are repaired, replaced or refunded at no cost to you, as described in our general Return and Refund Policy.

Safe Use

Finest Saunas is not responsible for injury or damage caused by misuse, modification or incorrect installation of the sauna. Please consult your physician before using a sauna if you have any health concerns.

Questions

Phone: (352) 517-0406
Email: contact@finestsaunas.com
Hours: Monday to Saturday, 9:00 am to 5:00 pm