Privacy policy
Privacy Policy
Last updated: October 25, 2026
This Privacy Policy explains how ASADYOUSUF LLC, doing business as Finest Saunas ("Finest Saunas," "we," "us" or "our"), collects, uses, shares and protects personal information when you visit finestsaunas.com (the "Site"), place an order, call or email us, request a custom sauna quote, sign up for our emails, or otherwise interact with us (together, the "Services").
Please read this policy carefully. By using the Services, you acknowledge the practices described here. If you do not agree with them, please do not use the Services. Questions can be sent to contact@finestsaunas.com.
Key Points at a Glance
- What we collect: contact, order, delivery and payment-related details you give us, plus device and browsing data collected automatically when you use the Site.
- Sensitive information: we do not ask for or knowingly collect sensitive personal information such as health records, Social Security numbers, biometric data or precise geolocation.
- Payments: card details are entered on our payment providers' secure checkout. We never see or store your full card number.
- Selling: we do not sell your personal information for money. Some advertising cookies may be considered "sharing" or "targeted advertising" under certain U.S. state laws, and you can opt out at any time.
- Your choices: you can unsubscribe from marketing, manage cookies, and ask to access, correct or delete your information.
Contents
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Cookies, Pixels and Similar Technologies
- How Long We Keep Your Information
- How We Protect Your Information
- Children's Privacy
- Your Privacy Choices
- Do-Not-Track and Global Privacy Control
- Additional Rights for U.S. State Residents
- Third-Party Websites and Services
- Changes to This Policy
- How to Contact Us
- How to Review, Update or Delete Your Information
1. Information We Collect
Information you provide to us. Depending on how you interact with us, this may include:
- Your name, email address, phone number, billing address and delivery address
- Order details such as products purchased, quantities, prices and delivery instructions
- Information about your installation site that you choose to share, such as room dimensions, electrical setup or photos, when requesting product advice or a custom sauna quote
- Messages, emails, call notes, chat transcripts, reviews and survey responses
- Account login details if you create a customer account
- Your marketing preferences
Payment information. Card payments are processed by Stripe, our payment processor, through our Shopify checkout. Stripe collects the card number, expiration date and security code directly. We receive only limited details such as the card type, the last four digits and the billing address, which we use to confirm and support your order.
Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information, including:
- IP address, browser type and version, operating system and device identifiers
- Approximate location (city or region) derived from your IP address
- Pages and products viewed, search terms, time spent on pages, links clicked and the website that referred you
- Cart activity and checkout interactions
- Diagnostic and performance data about how the Site loads and runs
Information from other sources. We may receive information from shipping and freight carriers (such as delivery status), fraud-prevention services, advertising and analytics partners (such as which ad led you to our Site), and social media platforms when you interact with our pages.
2. How We Use Your Information
We use personal information to:
- Fulfill orders: process payments, arrange shipping and freight delivery, send order confirmations, tracking updates and delivery scheduling notices
- Provide support: answer questions, give product and sizing advice, prepare custom sauna quotes, and handle returns, refunds, replacements and warranty claims
- Manage accounts: create and maintain your customer account and order history
- Communicate with you: send service messages and, where you have agreed, marketing emails about products, offers and sauna tips
- Advertise: measure the performance of our ads and show relevant ads on other websites and platforms, subject to your choices
- Improve the Services: understand how visitors use the Site, fix problems and improve our product range and shopping experience
- Protect our business and customers: detect and prevent fraud, unauthorized transactions, abuse and security incidents
- Meet legal obligations: keep tax and accounting records, respond to lawful requests and enforce our Terms of Service
3. How We Share Your Information
We share personal information only as described below:
- E-commerce platform: our store runs on Shopify, which hosts the Site and processes order data on our behalf. You can read Shopify's privacy policy on its website.
- Payment processors: to authorize and complete payments and refunds and to prevent fraud.
- Brands, distributors and fulfillment partners: many products ship directly from the brand or distributor, so we share your name, delivery address, phone number and order details with them to fulfill your order and support warranty claims.
- Shipping and freight carriers: to deliver your order and schedule freight appointments.
- Service providers: companies that provide email delivery, customer support tools, reviews, analytics, website hosting, IT and security services. They may use your information only to perform services for us.
- Advertising and analytics partners: such as Google (including Google Analytics, Google Ads and Google Merchant Center) and social media platforms, which may receive device and browsing data through cookies and pixels to measure and personalize ads.
- Professional advisers: lawyers, accountants and insurers when needed to run our business.
- Legal and safety reasons: when required by law, court order or government request, or to protect the rights, property or safety of our customers, our business or others.
- Business transfers: if our business is sold, merged or reorganized, customer information may be transferred as part of that transaction, subject to this policy.
- With your consent: in any other situation where you ask us to share your information.
We do not sell personal information for money.
4. Cookies, Pixels and Similar Technologies
We use cookies, pixels, tags and similar technologies to keep the Site working and to understand and improve how it is used. These fall into four groups:
- Essential: required for the cart, checkout, security and account login
- Preferences: remember choices such as your region and recently viewed items
- Analytics: help us understand traffic and site performance, including through Google Analytics and Shopify analytics
- Advertising: measure ad results and show relevant ads, including through Google Ads and social media pixels
You can manage cookies through your browser settings and through the cookie banner where shown. Blocking essential cookies may prevent the cart and checkout from working. You can opt out of Google Analytics with Google's browser add-on and adjust ad personalization in your Google account settings. More detail is available on our Cookie Policy page.
5. How Long We Keep Your Information
We keep personal information only as long as needed for the purposes described in this policy. In general:
- Order, payment and invoice records are kept for up to seven years to meet tax, accounting and warranty requirements.
- Customer account information is kept while your account is active and deleted or anonymized after you ask us to close it, unless we must keep it for legal reasons.
- Marketing data is kept until you unsubscribe or ask us to delete it.
- Support messages and quote requests are kept for up to three years after our last contact with you.
When information is no longer needed, we delete it or anonymize it so it can no longer identify you.
6. How We Protect Your Information
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (SSL/TLS) connections across the Site, a PCI-compliant checkout, and access limited to people who need the information to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password private and contact us right away if you believe your account has been compromised.
7. Children's Privacy
The Services are intended for adults. We do not knowingly collect personal information from anyone under 18, and we do not sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. Your Privacy Choices
- Marketing emails: click "unsubscribe" in any marketing email or contact us. We will still send order and service messages.
- Account information: log in to your account to review and update your details, or ask us to make changes.
- Cookies and ads: use your browser settings, the cookie banner, or our Your Privacy Choices page to opt out of targeted advertising.
- Access, correction and deletion: you can ask for a copy of your information or ask us to correct or delete it, as described in Sections 10 and 14.
9. Do-Not-Track and Global Privacy Control
Most browsers include a "Do Not Track" setting. Because there is no common industry standard for responding to these signals, our Site does not currently change its behavior in response to them. Where required by law, we treat a Global Privacy Control (GPC) signal sent by your browser as a valid request to opt out of the sale or sharing of personal information and targeted advertising for that browser.
10. Additional Rights for U.S. State Residents
Residents of certain states, including California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia and others with comprehensive privacy laws, may have the rights described below.
Categories of personal information we have collected in the past 12 months:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone number, postal address, IP address, account name | Yes |
| Customer records | Billing and delivery address, limited payment details | Yes |
| Protected classification characteristics | Age, gender, race, religion | No |
| Commercial information | Products purchased, order history, returns | Yes |
| Biometric information | Fingerprints, facial geometry | No |
| Internet or network activity | Browsing history on our Site, interactions with our ads | Yes |
| Geolocation data | Approximate location from IP address | Yes (approximate only) |
| Audio and electronic records | Customer support emails, chats and call notes | Yes |
| Professional or employment information | Job title, employer | No |
| Education information | School records | No |
| Inferences | Product interests based on browsing and purchases | Yes |
| Sensitive personal information | Government ID numbers, precise geolocation, health data | No |
The sources, purposes and recipients of this information are described in Sections 1, 2 and 3.
Your rights. Subject to the laws of your state, you may have the right to:
- Know what personal information we have collected about you and how we use and disclose it
- Access a copy of your personal information in a portable format
- Correct inaccurate personal information
- Delete personal information we collected from you
- Opt out of the sale or sharing of personal information, targeted advertising and profiling
- Not be discriminated against for exercising any of these rights
How to make a request. Email contact@finestsaunas.com or call (352) 517-0406. To protect your information, we will verify your identity by matching details you provide with our records, such as your email address and a recent order number. You may use an authorized agent; we will ask for proof that the agent has your written permission. We aim to respond within 45 days, and will tell you if we need more time as permitted by law.
Appeals. If we decline your request, you may appeal by replying to our decision or emailing us with the subject line "Privacy Appeal." We will respond in writing within the time required by your state's law. If you are not satisfied, you may contact your state attorney general.
California "Shine the Light." California residents may ask once per year whether we disclosed personal information to third parties for their own direct marketing purposes in the previous calendar year. We do not make such disclosures, but you may send a request to the email address above.
11. Third-Party Websites and Services
The Site may link to brand websites, carrier tracking pages, social media and other services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a new "Last updated" date. If we make material changes, we may also notify you by email or with a notice on the Site.
13. How to Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
ASADYOUSUF LLC (doing business as Finest Saunas)
806 NW 16th Ave STE 604
Gainesville, FL 32601
United States
Phone: (352) 517-0406
Email: contact@finestsaunas.com
Hours: Monday to Saturday, 9:00 am to 5:00 pm
14. How to Review, Update or Delete Your Information
You can review and update most account details by logging in to your customer account. To request a copy of your information, a correction, or deletion of your information, email contact@finestsaunas.com with the subject line "Privacy Request" and include the email address used for your orders. We may keep certain information where the law requires it, such as order records needed for tax purposes, and will explain this in our response.