Refund policy
Return and Refund Policy
We want you to love your purchase. If something is not right, this policy explains how returns, refunds, cancellations and damaged deliveries are handled at Finest Saunas.
30-Day Return Window
You may request a return within 30 days of the delivery date. To qualify, the item must be new and unused, uninstalled, and returned in its original packaging with all parts, hardware and manuals included.
How to Start a Return
- Email contact@finestsaunas.com or call (352) 517-0406 with your order number and the reason for the return.
- We will review the request and send you a Return Authorization (RA) number along with return instructions and the return address.
- Pack the item securely in its original packaging, mark the RA number on the outside of the box or pallet, and ship it back within 14 days of receiving your RA.
Returns sent without an RA number cannot be processed.
Return Shipping Costs
- Damaged, defective or incorrect item: we pay for return shipping and send you a free replacement or a full refund, whichever you prefer.
- Change of mind or ordering the wrong item: the customer pays the return shipping cost. Original shipping charges are not refundable.
Restocking Fee
A restocking fee of up to 20% of the item price may apply to returns that are not due to damage, a defect or a shipping error. This covers inspection, repackaging and freight handling. We will confirm the exact fee, if any, when we issue your RA number. No restocking fee applies to damaged, defective or incorrect items.
Items That Cannot Be Returned
- Custom, made-to-order or personalized saunas and components
- Items that have been assembled, installed, wired or used
- Products marked as final sale or clearance at the time of purchase
- Opened sauna aromatherapy oils, cleaning products and other consumables
Damaged or Defective Items
Please inspect your delivery before signing for it. If an item arrives damaged or develops a defect, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement, replacement parts or a full refund at no cost to you. Warranty claims after the return window are handled under the terms of the product's manufacturer warranty, and we are happy to help you file them.
Refunds
Once your return arrives at our warehouse, we inspect it within 3 business days and email you the result. Approved refunds are issued to your original payment method within 5 to 7 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.
Exchanges
Because most of our products ship by freight, we do not offer direct exchanges. To switch to a different product, return the original item under this policy and place a new order. Defective items are always replaced free of charge.
Order Cancellations
Orders cancelled before they ship receive a full refund. Once an order has shipped, it can no longer be cancelled and will be treated as a return under this policy. Custom and made-to-order saunas cannot be cancelled once production has started.
Brand-Specific Return Policies
Some brands set their own return terms. For the brands listed below, the brand policy takes priority over this general Return and Refund Policy wherever the two differ:
Contact
Finest Saunas
806 NW 16th Ave STE 604, Gainesville, FL 32601
Phone: (352) 517-0406
Email: contact@finestsaunas.com
Hours: Monday to Saturday, 9:00 am to 5:00 pm